Shipping Policy

At Loam & Root, we understand that our handcrafted furniture and decor pieces are not just products—they are works of art that deserve the utmost care in transit. Our shipping policy reflects our commitment to delivering your unique pieces safely and securely to your doorstep.

Processing Time:

Each piece is carefully crafted to order, ensuring the highest quality and attention to detail. Processing time ranges from 7-14 business days for standard pieces and 14-21 business days for custom commissions. We will provide you with an estimated delivery timeline upon order confirmation.

Shipping Methods:

We partner with specialized logistics providers experienced in handling delicate, handcrafted items. All pieces are carefully wrapped in protective materials and secured in custom packaging designed specifically for each item's unique dimensions and fragility.

Delivery Areas:

We currently ship within India with standard delivery taking 3-7 business days for metro cities and 7-14 business days for other locations. International shipping is available on a case-by-case basis—please contact us for custom shipping arrangements and pricing.

Special Handling:

Large furniture pieces and fragile sculptures require white-glove delivery service. Our delivery partners will contact you to schedule a convenient delivery window and will handle the careful placement of your piece in your space. Assembly services are available for select items.

Shipping Costs:

Shipping costs are calculated based on item size, weight, and destination. Standard shipping within India starts at ₹500 for smaller decor pieces. Large furniture items and sculptures may incur additional charges due to specialized handling requirements. All shipping costs will be clearly displayed during checkout.

Damage Protection:

While we take every precaution to ensure safe delivery, we understand that accidents can happen. All shipments are fully insured, and we will work with you to resolve any damage issues promptly. Please inspect your item upon delivery and report any concerns within 48 hours.

Tracking & Updates:

You will receive tracking information via email once your order ships. For custom pieces, we'll provide regular updates on the crafting progress. Our team is always available to answer questions about your order status.

For any questions regarding shipping or to discuss special delivery requirements, please contact us at loamandroot@gmail.com